Your property, done properly.

Not at all. We handle the whole handover for you. We contact your current manager, arrange the collection of keys and access, and either take over your existing listing or rebuild it under our Airbnb accounts, which hold Superhost status. There is no set-up fee, no onboarding fee and no lock-in contract, so switching costs you nothing but the decision. You do not have to have a single awkward conversation.

We stop most issues before they start with guest screening and booking rules that remove the single-night stays party guests almost always make. If a problem does arise, our team steps in around the clock to resolve it directly with the guest, not through you. If a guest leaves an unfair or retaliatory review, we take it up with the booking platform to protect your property's rating, because in short stay the rating is the asset that keeps the calendar full.

No. We do not use lock-in management contracts. You can leave whenever you want with 30 days' notice, and there is no exit fee. We would rather keep a property because the returns justify it than because an owner cannot leave. Our Uplift Guarantee, for the first 20 clients on eligible properties, points the same way: if your average weekly payout over the first three months is not at least 10% above what the property would pay you as a long-term rental after agency fees, we refund the management fees or keep managing free until it is.

Algorithms are the baseline, not the strategy. We use dynamic pricing software to set the starting point, then a person reviews and adjusts your nightly rates every day against local events, seasonal shifts and what comparable listings are actually doing. That daily human review is the part a set-and-forget algorithm always misses.

No. We do not bill you for every little thing. Minor tasks such as swapping lightbulbs or batteries, hanging a blind, replacing a toaster or kettle, restocking glassware and spot cleaning are covered by us. Beyond the fee structure set out in your agreement, the only property costs that reach you are genuine maintenance or specific replacement parts, and every one is itemised on your monthly statement.

Prevention starts before a booking is confirmed: guest screening, a minimum-night rule that removes the single-night bookings party guests almost always make, and nightly rates held to a benchmark rather than discounted into the market that attracts that guest. We inspect after every clean, so small issues are caught before they become expensive ones. Across our entire time managing short-term rentals in Brisbane we have not had any major guest damage beyond normal wear and tear. Where damage does occur it is claimed back from the guest through the platform first, and Airbnb stays carry AirCover host protection of up to US$3 million, major damage included.